Inverters
Batteries
Commercial
EV Chargers
Accessories
Heat Pumps
Radiators
Greenlinx
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Receive your
invitation
Open the invitation sent to your registered work email address.
The Infinity Innovations Installer Support Portal is now the primary route for submitting technical support requests.
The portal gives our technical team the product, system and installation information needed to assess your issue efficiently. We are continuing to optimise the system and our internal processes to provide installers with a clearer, faster and more effective support experience.
Registered installers receive an invitation from sysmaster@infinityinnovations.co.uk.
Check your junk or spam folder if the email has not appeared.
Open the invitation sent to your registered work email address.
Follow the invitation link, create your login details and sign in.
Select the welcome announcement from the portal home page.
Submit tickets, browse resources, review announcements and manage your profile.
The portal helps our team receive the correct information from the start, reducing unnecessary back-and-forth and improving how support requests are reviewed.
Requests can be directed to the relevant technical team.
Add photographs, screenshots and error messages.
Provide the product and installation information needed for assessment.
Evidence and technical information remain connected to one case.
Include as much relevant information as possible about the product, system, installation and issue.
Contact us if you have not received your invitation, cannot access your account or are experiencing problems signing in.
Call 01274 833115